Warranty

Welcome to the PILL-ATES Warranty Centre

At PILL-ATES, we are committed to providing high-quality products and ensuring that our customers feel confident in their purchases. That's why we offer a comprehensive warranty on our reformer machines.

Warranty Coverage

All PILL-ATES reformer machines come with a 5-year limited warranty that covers any defects in materials and workmanship. This warranty is applicable from the date of purchase and is available to the original purchaser only.

What the Warranty Covers:

• Frame and Welds: Covered for 5 years.
• Components and Parts: Includes springs, ropes, straps, and clips, covered for 5 years against manufacturing defects.
• Upholstery and Foam: Covered for 1 year against defects in material or workmanship.

 

Exclusion: 

This warranty does not cover damage caused by:

Normal wear and tear.

Improper assembling or maintenance.

Misuse or modification of the product.

Accidents or damage during transit.

 

How to claim:

To make a warranty claim, please contact our customer service team with your purchase receipt, a description of the issue, and claim and guide you through the warranty process. 

 

Contact us: 

For warranty claims or any questions related to our warranty email Pill-ates@hotmail.com